Health and Safety Guidelines
The following guidelines are for lodging providers (‘Hosts’) and guests, based on guidance from the World Health Organization and the US Centers for Disease Control. You should also continue to monitor government travel advisories and follow local and national guidelines.
These measures cannot eliminate all risk. Especially if you are in a higher risk category, we recommend obtaining professional guidance and taking extra precautions.
1) Don’t travel or host if you’ve recently been exposed to or have symptoms of COVID-19
All Hosts, (including persons associated with the Hosts who may be present at the lodging unit before or during a stay) should not enter the unit or interact with the Guests, and Guests should not check into a unit, if any of the following are true:
- They are actively infected or have tested positive with COVID-19 in the past 30 days
- They suspect they are sick or have been exposed and are awaiting test results to confirm or deny a diagnosis of COVID-19
- They are showing symptoms or are concerned about possible infection of COVID-19
- They within the last 14 days have had close contact with an individual confirmed or suspected to be infected with COVID-19
2) Follow social-distancing guidelines
During the entire stay, Guests and Hosts should maintain distance from each other as recommended by the relevant regulatory authorities, (e.g., 6 feet). Avoid direct physical contact, with greetings always being without contact.
3) Wear a mask
If Hosts and Guests must interact or if there is a shared common area accessible to individuals other than the Guest party, all should wear protective face coverings at all times.
4) Wash your hands regularly
Be sure to wash your hands often, especially if you’re in contact with people outside your party and are touching surfaces and utensils in a shared space or a common area. Wash your hands properly with soap and water for at least 20 seconds. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol, coating your hands and rubbing them together until they feel dry.